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Shipping & Terms

U.S. SHIPPING:  

  • FREE SHIPPING     (3-4 business days):    *Orders over $75
  • FIRST CLASS     (3-4 business days):    $3.75 
  • PRIORITY     (2-3 business days):     $5.75

    INTERNATIONAL SHIPPING: 

    • Canadian Shipping: (4-8 business days):   (4-8 business days)
    • Rest of the world international standard shipping:   (Around 4-10 business days):    $5.99
    - Orders placed (Monday-Friday) before 2pm CDT will ship out same-day.  
    - Orders placed (Monday-Friday) after 2pm CDT will ship out the next business day.
    - Orders that come in Saturday& Sunday evening will ship Monday.
    -International orders are based on previous orders' shipping times & may vary upon location. 
    -We can not guarantee these shipping times and are not responsible for any import duties or fees countries could apply.

    TERMS & CONDITIONS:

    • QUESTIONS/ REQUESTS/ PROBLEMS? - please contact us regarding any questions, requests or problems you may have. We will work with you until you're satisfied! 
    • REFUND POLICY- You may return new and unopened items within 30 Days of delivery for a full refund. We will also pay for return shipping cost if it's a result of our mistake (defective item, incorrect items etc), otherwise original shipping cost/return shipping cost are not covered or refunded. We will process your refund as soon as we receive the returned item. 
    •  EXCHANGE POLICY- If you would like to swap out your item(s) for a different style, we'd be happy to work with you on that and help you find a style that works best for you!
      • INTERNATIONAL ORDERS- Your Sintillia order will generally arrive within 4-10 business days. The time may be shorter or longer depending on location. We make an effort to prioritize processing and shipping international orders to be sure they arrive in the most timely manor. We can not guarantee this shipping lead time for international but base the times off previous order deliveries. 
      • DUTIES- Some countries may collect import duties or international fees. This is completely out of our control and we are not responsible to refund any such fees. 
      • GIFT CARDS- Our gift cards never expire. Gift Cards can be purchased here.


      Any further questions, comments or feedback?

      We love hearing from you, please contact us anytime:

       Call/text/whatsapp: (+1) 651 491-4760

      Email: INFO@SINTILLIA.COM

      Chat Live: Chat with us below (bottom right corner) - if we miss you on the chat we will get back to you ASAP - please provide your email. 

          *Normal Chat hours: (M-F) 9AM-7pm PST.

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