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Sintillia's Terms & Conditions

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  • QUESTIONS/ REQUESTS/ PROBLEMS? - please contact us regarding any questions, requests or problems you may have. We will work with you until you're satisfied! 
  • REFUND POLICY- You may return new and unopened items within 30 Days of delivery for a full refund. We will also pay for return shipping cost if it's a result of our mistake (defective item, incorrect items etc), otherwise original shipping cost/return shipping cost are not covered or refunded. We will process your refund as soon as we receive the returned item. 
  •  EXCHANGE POLICY- If you would like to swap out your item(s) for a different style, we'd be happy to work with you on that and help you find a style that works best for you!
    • INTERNATIONAL ORDERS- Your Sintillia order will generally arrive within 4-10 business days. The time may be shorter or longer depending on location. We make an effort to prioritize processing and shipping international orders to be sure they arrive in the most timely manor. We can not guarantee this shipping lead time for international but base the times off previous order deliveries. 
    • DUTIES- Some countries may collect import duties or international fees. This is completely out of our control and we are not responsible to refund any such fees. 
    • GIFT CARDS- Our gift cards never expire. Gift Cards can be purchased here.

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